Publish: 21.11.2017

PartyPoker Removes Inactivity Fees

The new policy had been in place since 2008, but is not being reversed due to a new focus on listening to player feedback.

PartyPoker, one of the world’s largest online poker rooms servicing Canadian players, has made the decision to remove inactivity fees from its client, the company has informed players.

Prior to the change, accounts that remained inactive for a period of 6 months would see their balance seized by PartyPoker. The only way for players to get the balance back was by making a deposit, placing a wager, entering a tournament, or otherwise playing a raked hand.

The new policy had been in place since 2008, but is not being reversed due to a new focus on listening to player feedback.

“It can be very frustrating for players who have taken a break from the game to find that the inactivity fee has been charged. It has always been super easy to reactivate accounts and get the fee refunded, but often people are just getting on with their lives and totally forget about it. I think removing this fee altogether will be widely welcomed in the poker community, and it also shows that partypoker really is making good on its promise to take players’ opinions into account,” said PartyPoker ambassador Patrick Leonard.

PartyPoker’s New Direction

The decision to remove inactivity fees is one of a number of recent changes PartyPoker has made to try and improve its player experience. The moves come on the heels of recent developments at PokerStars, where management has made many changes that made regular players unhappy. PartyPoker appears to be taking the initiative to lure those unhappy with Stars over to their site.

While it remains to be seen if this strategy will ultimately be successful, there is no doubt that this latest development shows that PartyPoker has gone “all-in” when it comes to making their players happy.

“Listening to players is central to everything we do at partypoker. That means absorbing all comments and complaints, whether in forums, chat rooms or on social media platforms, in conversations with our customer service team or face-to-face at live events,” said PartyPoker Chairman Mike Sexton.