Jackpot City
$1600 + 60 FS Exclusive

Overall Rating


Bonuses & Offers


Game Variety


Payout Speed


Fair Play




Custom Service



There’s a reason why so many Canadians (including me) love JackpotCity: lots of hefty welcome bonuses in Canadian dollars + free spins, 400+ games from top providers such as Microgaming studios, Evolution Gaming, and NetEnt, real live dealer games, and a high payout rate of 97.44% (which means more money back to you!).

With around-the-clock support and a fine selection of Canada-friendly banking options, this brand stands out as a leader in casino entertainment for the Great White North. They are ardent supporters of safer gambling and proudly offer their players access to responsible gambling tools plus the assurance of fair play.

To go straight to the point, here you have my verdict and rating. My name is Andrew, and I’ll show you everything about JackpotCity Canada!

General Info

Casino Info

Brand Name: JackpotCity
Established: 1998
Operated By: Baytree Ltd
Languages: English, French, Spanish, German, Norwegian, Finnish, Japanese, Russian, Latvian, Lithuanian, Italian, Portuguese, and more (31 total)
Jurisdictional Licences: Kahnawake Gaming Commission
Casino Platforms: Web HTML5
Casino Technology: Android, iOS, Desktop

Casino Games

Total Games: 400+
Online Slot Providers: Microgaming
Live Dealer Providers: Evolution Gaming

Our Review


JackpotCity in a Nutshell: Verdict & Ratings

My team and I have actually signed up, used, and played on JackpotCity. Here are our ratings for the most crucial aspects of any online casino in Canada:

My Verdict about JackpotCity: Should you sign up with this casino?

Personally, I love online casinos with fast payouts, hundreds of games, juicy welcome bonuses, and a customer support service that actually helps you. And JackpotCity unifies all the things I love about gambling online. 

You get a bonus of 100% up to $1600 and 60 Free Spins for your favorite slots. The best part, you can use all the slots on JackpotCity to meet the wagering requirements. Furthermore, it’s an eCOGRA-audited casino, which means that the platform and the games are fair.

Do I recommend JackpotCity? Totally! I love playing slots on JackpotCity, as they have hundreds of options from top suppliers like NetEnt, Microgaming, and Evolution Gaming, which brings me tested slots games with lots of progressive jackpots (I know, dreaming costs nothing!). The same goes for Blackjack and Poker, they rock. 

If you’re ready to try JackpotCity, go ahead and do it, you won’t regret it! If you want to learn more before you deposit any money, then keep reading our review.


  • Over 400 games from the best suppliers in the industry
  • Plenty of daily and 4-hour promos and bonuses
  • Generous V.I.P program with lots of prizes and loyalty points
  • 24/7/365 customer support service with agents who actually solve your problems in record time
  • 100% Fair Play and Legal thanks to its eCOGRA approval + licenses by the Kahnawake Gaming Commission and Malta Gaming Authority.


  • High wagering requirements
  • Lack of Knowledge Base for auto-service
  • No BTC/crypto deposits or withdrawals

Sign-Up Process

How to sign up to JackpotCity in easy steps

Another reason why I love JackpotCity? Because it makes the sign-up process pretty simple – you can become a member in a couple of minutes by following these steps:

  1. Click the “Register” button on JackpotCity Canada
  2. Fill out your real name
  3. Fill out your home address
  4. Fill out your email, phone, and general contact information
  5. Create a password
  6. Insert your bonus code (very important to redeem the welcome bonus).

Once you complete the 6 steps, you will receive a confirmation email. Click the link inside the email to activate your account. 

Reminder: Make sure that all the information you use is accurate and real, to prevent problems when trying to get a payout. 

The Full JackpotCity Review 2021: A Complete Analysis

For every casino, we follow a very specific process. We review everything about it to determine whether it’s a legit and benefits-packed online casino or not. We’ve done the same with Jackpot City and here’s our review.

Legality & Licensing

JackpotCity is 100% legal, regulated, and licensed. It owns the full licensing of the Malta Gaming Authority and Kahnawake Gaming Commission, two of the most important regulatory bodies in the world of online gambling. Also, it’s a proud owner of the eCOGRA Seal of Approval certification – which makes it not only legal but also guaranteed to bring you absolute levels of Fair Play.

According to Canadian law, an off-shore online casino can operate in the country as long as it’s been licensed by a recognized regulatory body. Therefore, you can gamble at JackpotCity with confidence.

Casino’s Reputation & History

JackpotCity might be legal… but what is its reputation amongst Canadian gamblers? To find the answers, we’ve researched its history and online reputation, by checking reviews, ratings, comments, and complaints filed against the casino. Here’s what we found.

Every online casino has complaints filed against them, but the difference is how they manage them, and JackpotCity always brings solutions. Be it problems when withdrawing winnings or sudden account suspensions, they always bring an answer and solution.

Terms and Conditions

The Terms and Conditions must be neutral or favorable to the user… is this the case for JackpotCity? They are neutral and fair, the balance is well-balanced. They are very strict when it comes to restricting certain countries and/or using fake information, so your account might be suspended if you incur in these practices like using a VPN, fake addresses, fake names, etc.

However, I noticed something very important, here’s the extract:

5.8.1 Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account, placing even money bets on Roulette, Sic Bo or Craps, placing single bets equal to or in excess of 20% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met.

It brings more restrictions to the way you gamble to unlock your bonus. You can’t either place big bets of 30%+ in hopes of landing a big win or using small, low-risk bets to unlock your bonus relatively safely. And that’s what I didn’t like so much.

However, that doesn’t mean that it’s impossible to unlock the bonus. You will need to adjust your game plan to accomplish it, and that means being a bit riskier without wagering outside the limits of JackpotCity for the bonus. Also, as noted, hedge betting is banned, and doing it might compromise your bonus and your account.

They’re straight-to-the-point on what your limits as a user are, and to be honest, they are quite wide other than their restrictions for the welcome bonus. You have generous payout limits and you can do pretty whatever you want – but respect the rules.

Bonuses & Offers


I mentioned that I loved JackpotCity for its hefty welcome bonuses, but there’s a lot more to see. Free spins, no deposit bonuses, loyalty bonuses and more exclusive benefits that you can exploit. However, let’s talk about the main welcome bonus – here’s everything you need to know.

The offer rewards players with bonuses on each of their first four deposits. In total these four bonuses are worth up to $1600 which you can use to test the casino’s wide array of games and features.

Here is a breakdown of the bonuses available on each deposit:

  • 1st Deposit: 100% Match up to $400
  • 2nd Deposit: 100% Match up to $400
  • 3rd Deposit: 100% Match up to $400
  • 4th Deposit: 100% Match up to $400

The bonus is available to all new players over 18 years of age for a minimum deposit of $10. You can withdraw any wins after wagering the bonus money 75 times. Be sure to read the full terms and conditions here https://www.jackpotcitycasino.com/bonus-terms/.

This bonus can be used to play a wide selection of entertaining games. The weighting towards the playthrough requirements does differ a bit though:

  • 100% – Slots, Keno, Scratch Cards.
  • 8% – Roulette, Table Poker, Video Poker (excl. all Aces Poker and Jacks or Better).
  • 2% – Blackjack, All Aces Video Poker, and Jacks or Better Video Poker.
  • 0% – Baccarat, Sic Bo, Craps, Casino War, Red Dog.

The welcome bonus is a fine way to boost your initial deposit and get your loyalty points off to a good start. Your first deposit will award you a whopping 2500 loyalty points.

To be honest, I didn’t give it a solid 5/5 in the department of bonuses & offers due to the high wagering requirement. Therefore, unlocking the bonuses will require more skill and planning, but it’s doable.

Game Variety


JackpotCity is a sure winner here with over 400 games from top suppliers like Microgaming, NetEnt, Betsoft, etc. On top of that, you have a wide myriad of live dealer games for blackjack, poker, roulette, fortune wheel, amongst other options.

There is a wide variety of games available to enjoy on the site, including:

  • Online Slots: Slots are the most sought-after casino games around. It is no wonder JackpotCity offers a strong selection of over 300 video slots, classic slots, Vegas slots, and more. They even boast with an exclusive slot game, called ‘Galactic Gold’, which Microgaming designed just for them. Click on the ‘Jackpots’ tab for the biggest payers. Here, progressive jackpot games like Mega Moolah, Book of Atem, and Fortunium Gold hold massive winning opportunities. These games have the potential to change your life forever
  • Table Games: Whether you favour Blackjack, Roulette, Baccarat, Table Poker, Red Dog, Craps, or Sic Bo, this casino has the title for you. These virtually designed RNG-based titles provide lifelike table game experiences on your device of choice while in the comfort of your own home
  • Live Casino Games: Live Casino games are extremely popular in Canada. Evolution Gaming’s line-up will meet your needs, no matter the game you want to enjoy. Here, live dealers and croupiers will host the games via live stream to provide the most immersive and lifelike online casino experience available. You can play table games like Live Blackjack, Roulette, Baccarat, Sic Bo, Casino Holdem, and 3 Card Poker, or play as a contestant in a game show with Dreamcatcher, Live Monopoly, Deal or No Deal, as well as Football Studio
  • Video Poker: Video poker provides fast-paced poker action in an arcade game-like fashion. Play Jacks or Better, Aces Poker, Joker Poker, or Deuces Wild and win instant rewards when you land qualifying poker rankings.

You have over 400 games to choose from, and that’s something I loved. I mainly play slots, but I also like to switch games every now and then when I’m feeling lucky, and JackpotCity brings you that degree of flexibility. 

Mobile Play

I will be honest with you, many times I just want to lay down on my comfy sofa, drink a coke and gamble on my phone, and that’s another reason why I like JackpotCity. You have both a mobile app for iOS and Android, as well as an HTML5 mobile website compatible with all the 400+ games and live dealer games. So, it’s a champion in this category.

Loyalty Points & V.I.P Program

We all want the best bang for the buck and our time, and that’s exactly what JackpotCity brings us with the V.I.P Program and loyalty points. Here’s what this online casino can do for you.

The perks of the loyalty program include:

  • Extra bonuses
  • Added redemption rates
  • Daily Deals

Be sure to redeem your points for bonus cash to spend on your favourite slots and table games. The redemption rate is $5 for every 5000 points.

Now, let’s talk about the ongoing promos for loyal customers. For those who want frequent bonuses, you can spin the bonus wheel every 4 hours for the chance of winning something new. As long as you have used the Welcome Bonus first, the Bonus Wheel can award you with:

  • Loyalty Points
  • Free Spins
  • Fast Forward (Tier Progression)
  • No Prize
  • Bonus Credits

The excitement never grows old with JackpotCity as regular bonuses and promotions ensure that your bankroll remains robust.

As I always say, you need to gamble for the long term, and that’s why you need a casino with a proper V.I.P program and lots of ongoing promos and benefits for loyal customers. JackpotCity brings you all of that, and that’s why I recommend it – because it will make it easier for you to remain profitable in the long haul.

Payment Methods

I gave it a solid 5/5 in the payments department due to two reasons: it brings you plenty of payment methods and the processing time is blazing fast even for huge wins over $10K. I requested a payout for $500 CDN using Visa and I received it in less than 2 hours. That’s awesome!

Here are the payment methods that you will find on JackpotCity.


Deposit Method Processing Time Limits
Visa Instant Min. $10
MasterCard Instant Min. $10
NETELLER Instant Min. $10
iDebit Instant Min. $10
Paysafecard Instant Min. $10
Teleingresso Instant Min. $10
Qiwi Wallet Instant Min. $10
WebMoney Instant Min. $10
eKonto Instant Min. $10
Bank Wire Transfer Instant Min. $10
SEB Bank Instant Min. $10
abaqoos Instant Min. $10
GiroPay Instant Min. $10
VisaElectron Instant Min. $10
PayPal Instant Min. $10
AstroPay Card Instant Min. $10


As you can see, there are lots of deposit methods and they are instant, with a low minimum deposit. I’d have loved it to offer deposits with BTC and cryptocurrencies, but that’s life!

Withdrawals & Payouts:


Withdrawal Method Processing Time Limits
Visa From 2 to 6 business days Min. $10
MasterCard From 2 to 6 business days Min. $10
WireTransfer From 2 to 6 business days Min. $10
Skrill From 1 to 2 business days Min. $10
Neteller From 1 to 2 business days Min. $10
PayPal From 1 to 2 business days Min. $10
InstaDebit From 2 to 6 business days Min. $10
iDebit From 3 to 7 business days Min. $10
EntroPay From 2 to 6 business days Min. $10
EcoPayz From 1 to 2 business days Min. $10
Check From 14 to 21 business days Min. $10
Qiwi Wallet From 1 to 2 business days Min. $10
Postepay From 2 to 6 business days Min. $10
WebMoney From 2 to 6 business days Min. $10
eKonto From 2 to 6 business days Min. $10

Now, these are the official processing times, but talking to you from my experience with JackpotCity, they usually pay out much faster than that. I received my payment via Visa in a couple of hours, so that’s why they rank high in terms of payout speed.

For more details, here you have what you need to know:

Credit and Debit Cards

Visa and Mastercard credit and debit cards are the Canuck favourite when it comes to both depositing and withdrawing funds. While deposits may be instant, withdrawals may take between 2 to 5 days to reach your account. The cost of service depends on the banking brand that you use.


Canuck’s can fill out electronic checks online to make deposits with. While eCheck and Electronic Check by Instadebit are safe and secure, the deposits may take a few days to reflect.


E-Wallets are the fastest way of making deposits and withdrawals from an online casino, with waiting times of only a few minutes.

E-wallets are perfectly designed for internet payments and provide an extra layer of protection for your money and offer free transaction costs to boot. This third-party wallet can be conveniently topped up from your credit card or bank account for optimum workability. Prominent Canada-friendly e-wallets supported by Jackpot City include:

  • Much Better

It is worth noting that Skrill and Neteller are no longer accepted by Canadian players.

Pre-Paid Vouchers

Cash players can opt to buy Paysafecard or Neosurf pre-paid vouchers and then redeem the credits at the cashier’s page. These are ideal if you will be depositing small amounts of no more than $250.

There are no additional costs involved with depositing in this fashion. Players using vouchers for deposits should opt for an e-wallet or bank transfer withdrawal when claiming their payouts.

Instant Banking Services

Instant Banking services are a great way to move money from your banking account instantly. The costs involved are usually very low, if at all.

The service portals of prominent brands act as an additional security layer that allows you to access your bank account and release instant payments so you can play within minutes. There are a few instant options like this available exclusively to Canadian players. These include:

  • Interac
  • iDebit
  • Instadebit
  • Instant Payments by Citadel

Designed exclusively for deposits and payments, users may have to opt for another convenient solution to withdraw their wins.

JackpotCity Casino’s withdrawal policy provides for decent turnaround times. The request remains pending for 24 hours before it is released. Most players can withdraw a decent amount of cash, which is usually around $10 000 per day.

Online Security

JackpotCity is a registered Maltese business operating under license number C74699 as Baytree Ltd. Its services are further regulated by the Kahnawake Gaming Commission (License No. 00812) in the Canadian tribal territories, ensuring that the operator offers first-class software and service to Canucks… but what about online security?

JackpotCity protects your online security by using the following resources:

  • An active 128-bit SSL certificate that encrypts all the communications and sensitive data
  • Secured and monitored servers
  • No history of DDoS attacks, hacks, or data breaches
  • Two-factor authentification to protect your account

JackpotCity protects your information, and also, brings you the tool to protect yourself against hackers and phishers thanks to the two-factor authentication.

Fair Play


I feel confident gambling at JackpotCity because they’ve been audited by eCOGRA, and on top of that, they only source their games from reputable and audited suppliers like NetEnt, Microgaming, Betsoft, PragamaticPlay, amongst others. You can check the latest eCOGRA’s report about JackpotCity here.

The report detailed that the 400+ games on JackpotCity averaged a payout rate of 96%, which means that the Random Number Generator (RNG) works properly, to ensure fair gaming solely driven by luck. This is why I gamble at JackpotCity with confidence because

Customer Service


I also rated JackpotCity’s customer service with a perfect 5/5, and it’s because their customer support agents really do their job. You can reach them out 24/7/365 via different channels such as email, toll-free phone, and live chat. In addition, you have a F.A.Q section, but to be honest, I’d have preferred a proper Knowledge Base. Jackpot city needs to improve this.


I’m talking from my own experience and based on my research and testing of JackpotCity Canada, I can fully recommend it to you. It’s perfect for new gamblers, high-rollers, slots lovers, blackjack fans, poker veterans, and any other category you can think of. 

I’m not saying it’s perfect, but when balancing the pros and cons, it offers you lots of value. It’s legit, regulated, and packed with tons of benefits. 

If you want to try it, then you can do it by clicking the button below, where you will also obtain an exclusive bonus to start gambling at JackpotCity Canada the right way!

If you need more help, feel free to reach out to me. I’m more than happy to let you know more about JackpotCity and let you see whether it’s the right casino for you or not.

FAQ about JackpotCity in Canada

Is JackpotCity a legit casino in Canada?

JackpotCity is a fully legal casino in Canada because it owns the full licensing by the Kahnawake Gaming Commission and Malta Gaming Authority.

How long does it take to withdraw money from JackpotCity?

It depends on the withdrawal method you choose. It can take anywhere from a few hours to 4-6 business days. If you opt for withdrawing your winnings via check, then it will take from 14 to 21 business days.

Can you play for real money on JackpotCity?

Of course! You can play for real money on JackpotCity to win real cash prizes in all of its 400+ games. You can also claim a welcome bonus to start with a robust bankroll.

Can you play at JackpotCity with Canadian dollars?

JackpotCity accepts Canadian dollars both for deposits and withdrawals. 

Can I play the casino games at JackpotCity for free?

JackpotCity allows you to test many of its 400+ casino games for free, so you can try the waters before playing with real money. However, you still have to sign up.

How can I unlock the welcome bonus?

To unlock and cash out the welcome bonus, you need to meet the wagering requirements. Once you do, then you can withdraw it using your favorite payment method.

Customer Care

Customer Support Languages: Multiple
Canada Based Support Team: Yes
Availability: 24/7/365
Telephone Number: 1-800-768-1946
Email Address: [email protected]
Live Chat Support: Yes

Deposit Options

Min Deposit: 10
Deposit Options: Visa, Mastercard, Visa Electron, Skrill, Interac, Much Better, Paysafecard, iDebit, eCheck, EcoPayz, Flexepin, Neosurf, and Neteller

Withdrawal Options

Max Withdrawal: 10,000 per day
Withdrawal Timeframe: 24 Hours
Weekend Withdrawals: Yes/No
Withdrawal Options: Visa, Mastercard, Bank Transfer, Skrill, Neteller, Much Better, EcoPayz