Can’t Pay, Won’t Pay! Gambler Refused His Ladbrokes Winnings
An online gambler has fallen foul of Ladbrokes’ “dormancy” rules, discovering that he can’t withdraw his winnings while his account is blocked.
Here’s a word of warning for bettors in Canada who like to try their luck on the Ladbrokes sportsbook.
A Ladbrokes customer who’s been denied access to his online betting account has gone public with his complaint.
The man, who once had winnings totalling $2,263, discovered that Ladbrokes had frozen his account. They had also deducted $1,393 in dormancy fees. He’s not allowed to take the money or use it to place any more bets.
The Facts Behind Inactive and Dormant Accounts
The man has been trying to take his money since 2014. Until then, he had been using a system called UKash for his deposits. Ladbrokes had recommended this method as a “quick, easy and secure way to deposit to your account”.
UKash was acquired by Skrill in 2015. Skrill remains a popular deposit method with Canada’s bettors, offered by casinos such as Betway and JackpotCity. When the man asked to cash in his winnings, Ladbrokes asked for receipts for the UKash vouchers.
According to the bettor, there was no rule in the site’s terms and conditions saying that players have to keep their receipts. Ladbrokes an “inactive accounts” policy, taking a monthly percentage off as long as they stay dormant. Because of this, Ladbrokes took 5% of the man’s balance. By November 2016, they had taken $1,439, leaving just $891.
He has since been blocked from accessing his Ladbrokes account. But he believes that they made deductions in January and February too.
Warning to Canada’s Gamblers: Always Read the T&Cs
Although there are no signs that Ladbrokes have done the same thing to players in Canada, it is a very popular sportsbook with Canadians. Many want to take advantage of the joining bonus of matching any sports wager of up to $50. For casino players, there’s an even more generous welcome of a 200% match bonus.
This case is another in a number of examples of online gambling sites – regardless if they’re based in Canada or the UK or elsewhere – being able to make up their own rules. They can close accounts, put restrictions on play and charge dormancy fees. There is wide variation, though in terms of when an account is marked in this way and the fees. In our Canada casino reviews, we will always point out any particularities players should watch out for, be they specific to Canada or applicable to all players.
Gamblers in Canada would be sensible to always read the terms and conditions of any and all sites they play on. In terms of payment methods, they should also be clear on any restrictions they could involve to avoid possible issues later on. Do both these things and there shouldn’t be any surprises around the corner.
Commenting on how he felt about his own situation, the player said:
“It is incredible . . . I am an ordinary punter, some of my bets were as small as five pounds. It’s like going to a bank and depositing your money and then they say, thank you very much but you can’t have it anymore.”
Ladbrokes at first announced that they are taking a closer look at what has happened. They later said that they were still blocking the account but that they had refunded the dormancy fees in full.
The company also explained why the block is still in place. UKash purchases were made all around the country, so special rules apply. This means that they need to receive proof that the bettor in question made the deposits in person.
As to when the bettor in question will be getting his account unblocked, it is still uncertain.
To make sure you don’t make the same mistake, follow our expert advice above and make sure you read our trusted Online Casinos Canada reviews.